Terms of sale · Gloop

This is an English translation provided for information purposes. In case of discrepancy, the Spanish version prevails.

1. Seller

REVOLUCIÓN SOSTENIBLE, S.L. (Gloop), tax ID B06910269. Email: hello@gloop.site. Phone: +34 644 573 145.

2. What you are purchasing

Through the sample form you can request a sample pack of our products. The samples are free and you only pay the shipping cost, shown before payment with taxes included: €5.

If you place your first order within 3 months of the samples being shipped, we will deduct that amount from your invoice.

3. Process

You fill in the form with your details and shipping address.
You pay for shipping by card through Stripe, a secure payment gateway. Gloop neither sees nor stores your card details.
We send you a confirmation email.

You can review and correct your details before paying. The contract is concluded in Spanish.

4. Shipping

Areas: all of Spain, including the Balearic and Canary Islands
Delivery time: 5 working days from payment confirmation.
If there is any delay, we will let you know.

5. Right of withdrawal

The samples are perishable food and, for hygiene reasons, cannot be returned once shipped. Therefore, in accordance with Article 103 d) and e) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), the right of withdrawal does not apply once the order has been shipped.

If you want to cancel before we ship it, email hello@gloop.site and we will refund the amount.

6. Issues and guarantee

If the samples arrive damaged or do not match your order, email hello@gloop.site within 7 days of delivery, with a photo. We will send you replacements or refund the shipping cost.

7. Complaints

You can send any complaint to hello@gloop.site or to the postal address indicated. We will reply as soon as possible and within one month at the latest. Official complaint forms are available on request.

8. Applicable law

These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence.